Earthsafe Environmental Model ES10PC
Tank Installation – Customer Liaison
(Prior to Tank Installation)
Liaison with Customer
Constant communication with the customer is vital. Communication
breakdowns can prove costly and with little effort can be avoided.
Imagine the cost of returning to site to remove a tank, fill the hold
and start again in another location. Liaison with the customer at
strategic points in the process can avoid these problems and forge
good relationship with customer.
Coordinate excavation date and time with customer
Arrange a time and arrive on time. Good service is prompt and professional.
Request the preferred site be marked with stakes
If the customer thinks they will be late ask them to mark the desired
tank location (and an alternative where appropriate) so the excavator
can commence work on time. This simple request can save time (and money)
if the customer happens to arrive late.
Your excavator will be able to commence work immediately.
Discuss tank site with the customer
The customer will inform you of their desired location of the tank.
Where necessary, have the customer provide detail for an
alternative site. Never arbitrarily change the location without
reference to the customer. They may have plans for a garage,
pool etc and you may find yourself having to redo the entire job.
This behaviour will also adversely affect your ongoing relationship
with the customer.
Advise the customer of additional plumbing and electrical cost they will incur for a
tank location that is a great distance from dwelling.
The minimum allowable tank distance is 1.5 metres from the dwelling.
An alternative site may be necessary due to unforeseen obstacles (rock)
that may be struck. If this is the case then a rock Breaker may nee to be called in.
Howe ever the Excavator is able to effectively tackle more than 90% of all jobs.
Confirm the customers requirements regarding the soil
Only spread the soil if requested by the customer
Ensure a minimum fall of 1:60 exists
Take levels to ensure the minimum fall of 1:60 exists. If the preferred
site cannot be changed then plan to dip deeper and place a riser on the tank.
Extra Work
Occasionally the customer will request extra work to be completed
whilst the excavator is on site. This work must first be cleared by you.
Advise owner of their responsibilities
Refer to owner responsibility instruction sheet.
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